We know that you expect the best and therefore we try to offer services and quality of service that meet your expectations. The Company, within the framework of the application of good corporate governance rules, follows a specific procedure for reviewing complaints from customers who feel unsatisfied with service or response to matters that concern them.
If you are not happy with the service offered by the Company's Insurance Agents, contact CNP ASFALISTIKI's customer service.
If you feel that you are not happy with a company decision or a handling:
If you do not receive an explanation that satisfies you and your complaint is related to the Company's procedures, products and staff, you can formally file a written complaint to the Complaints Management Service where specially trained executives have the experience of directly and fairly considering your issue, with no extra charge.
The complaint is submitted by hand or by post, fax, e-mail or via the Company website.
Help us understand your situation and respond immediately:
The procedure for these cases includes the following:
If after all the actions and efforts to find a solution, you are still not satisfied:
Our aim is to find the right way to deal with every issue. For CNP ASFALISTIKI, it is a top priority to ensure a relationship of trust and reliability with our customers.
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