Complaints Handling Process

CNP ASFALISTIKI, in a continuous effort to provide improved quality services to its customers, would like to inform you about the implementation of a Complaints Handling Process.

You can communicate a complaint to us in one of the following ways:

1. In writing, c/o Complaints Handling Department, by filling in the relevant Complaint Form, which is available at our Head Office in Nicosia and Regional Offices and sending it to us at:

• The address shown at the back of your Insurance Policy

          or

• By Fax at 22 887501

Find the Complain Form here.

2. In person, by visiting our Complaints Handling Department at our Head Offices, or at any Regional Office of your convenience.

3. Electronically - through our website www.cnpasfalistiki.com, under the option “Contact us – Complaint Form”.

4. By telephone - you can call us on 22 887600 during the applicable working hours of the Company.

After you have successfully submitted your complaint:

• Within 2 working days from the date of submission, you will receive a letter acknowledging your complaint and informing you that your complaint is under investigation.
• Within 15 working days thereafter, you will receive our final reply to your complaint (if that is possible), or we will inform you that our investigations have not been completed and a further extension is required. In that case, we will send you our final answer/decision in no later than 30 additional working days.

File a Complaint

• If you have any complaints, you can use the form below to file it.